Antalis

Services

Waranty and Support service  
 
 
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WARANTY AND SUPPORT
The most comprehensive support and maintenance plan for the printing, publishing
and repro industries

SERVICE

DEDICATION TO SERVICE

Downtime due to technical problems means lost productivity and profitability. These problems may occur in any of the areas involved in the complex process of repro and print, be it in:

  • Pre-printing
  • DTP, typesetting
  • Imagesetting
  • Platemaking
  • Film processing
  • Repro
  • Finishing
  • Digital Printing

Now you can avoid the anxieties and pressures of downtime with the Preventative Maintenance Plan (PMP) contract with Antalis. Service is what our reputation, as one of the leading companies serving the design and printing industry, is built on. Our highly competent technical personnel are trained overseas and kept up to speed on the latest technological developments.

MAINTENANCE

PREVENTATIVE MAINTENANCE PLAN
Regular servicing of your equipment is important for the following reasons:

  • Reduction of downtime and frustration
  • Promotes confidence in your equipment
  • Improves relations with your customers – lack of maintenance may cause time-critical breakdowns
  • Lowers your maintenance costs

BUDGET

YOUR CHOICE OF MAINTENANCE PLAN

GOLD CONTRACT SUPPORT

Benefits:

  • On site support
  • Labour and parts fully inclusive
  • Discounted after hours rates
  • Telephone support
  • Bi-annual service of your equipment

SILVER SUPPORT CONTRACT

Benefits:

  • On site support
  • Labour included
  • Parts at discounted prices
  • Discounted after hours rates
  • Bi-annual service of your equipment

QUATERLY SUPPORT CONTRACT

Benefits:

  • Reduced maintenance costs
  • Promotes confidence with your employees and customers
  • Is more cost effective
  • Provides parts at discounted prices

OR JUST CALL US
If you prefer, when you need service, simply contact us on one of the numbers listed and we will be glad to assist you

BENEFITS

WHAT'S IN IT FOR YOU

The benefits of an Antalis PMP are almost limitless, but so that you don't have to wait for a disaster before you appreciate them, here are some of the major benefits.

  • You get a priority response as a PMP customer.
  • There are no hidden or unexpected charges; you have one fixed monthly cost for all service and repair, labour and parts.
  • you have a dedicated team, trained on your equipment and systems, who will know you and your set-up in detail.
  • we provide national coverage with branches in the major centres and will travel to wherever you operate.
  • As your professional service provider, we supply pre-emtive servicing and replacement of wearing parts to avoid breakdowns.
  • We cover your entire pre and post printing process, Macs, scanners, platemakers, imagesetting, CTP, digital print, large format printers, film & plate processors, DTP software etc, sometimes even systems not sold by us.
  • Our technicians are fully trained by the principals involved, including sending them overseas for training.
  • We are fully conversant in all the latest information technology, hardware and software, and keep up to the minute with any technical developments.
  • We can provide an unbiased site evaluation and preparation service, including environmental factors.


INNOVATION  

Innovation in the printing and repro industry is ongoing and rapid. Antalis has its finger on the pulse of the innovation and advances in the industry. Be it the latest computer hardware and software, computer-to-plate systems or the most advances eight head, dual ink line large format digital printer, we are there to support these innovations at the cutting edge of the industry.  

CORPORATE PROFILE

INK IS IN OUR VEINS  

Antalis has been involved in the printing, publishing and repro trade for over 100 years, from the days of hot metal, when stereos had nothing to do with music, to the latest Apple Mac, where hardware has nothing to do with selling spanners. Our expertise spans the whole industry, with technicians who are world class in their service, diagnostic and repair skills.

Our dedication is to putting perfect material on the press, because any problems pr lack of quality at the front end, will only be reproduced throughout the print run and looks even worse at the far end. Because we stock and sell the widest range of equipment and supplies, from digital cameras to printing blankets, we have the training, experience and spare parts to cater for many of the worlds major pre-printing systems.

COMMITMENT

OUR COMMITMENT TO YOU

  • First class support
  • Fast response to your problems
  • After hours standby if required
  • Highly trained personnel
  • Cost effective service contracts (your services are budgeted)
  • Extended warranty
  • Service programmes (reducing your downtime)
  • Optional Service during warranty period

WARRANTY

ANTALIS WARRANTY AND PROPRIETARY RIGHTS STATEMENT
The equipment purchased by you is covered by the manufacturer's warranty and the period of the warranty is on the reverse of the warranty certificate.

Warranty includes:

  • On site support (08h15 – 16h30)
  • Labour and parts
  • Telephone support

What is excluded:

  • After hours support
  • Equipment service on request
  • Applications software support
  • Equipment failure due to external factors e.g.: power surges, lightening, inadequate operating conditions
  • Filters, curing lamps, wear & Tear consumables
  • Accomodation & Travel with a radius further than 75km

WARRANTY TERMS AND CONDITIONS  

EQUIPMENT
WARRANTY (MONTHS)
CONDITIONS

12

Carry in, unless specified (see sales agreement)

Apple Mac
Barranschee
12

Onsite

Digimaster
12

Onsite

DuPont
6

Onsite

ECRM CTF
12

Onsite

ECRM CTP
24
On site with conditions
Epson LF
12
Large format: On site
Epson SF
12

Small format: Carry in to Epson, on site by Epson if required

Glunz & Jensen
6

Onsite

Heights
6

Onsite

Just
6
 On site, lamps excluded
Kodak
12
 On site
Kodak Versamark
6
 On site
M700
12
On site
Nexpress
12

On site
Pc's
12

Carry in, unless specified (see sales agreement)

Rastek
3/12
 Onsite 3 months printheads 12 other
Theimer
6

On site

Tung Shung
12

On site

Vutek
12

On site

X-Rite
12

Carry in

Xeikon
12

Onsite


OTHER CONDITIONS

  • Travel charges apply during the warranty period for equipment installed at premises further than 75km from one of our Support Centres.
  • Warranty begins on completion of the Systems Acceptance form signed by the user.
  • The equipment may not be used for production purposes until payment is received.
  • Warranty period subject to change by the manufacturer.
  • Warranty does not cover any consumable items such as: Flush fluid, any kind of filters, curing lamps and wear and tear parts

CONTACT US

Support Co-ordinators

Johannesburg - Petunia - Bailey 011 688 6329

Cape Town - Glen Laingno - 021 959 9622

Kwa Zulu Natal - Ivan Naidoo - 031 714 4023 National Support Manager - Chris Head - 011 688 6000